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Booking settings

Location: Settings > General > Booking settings

Bookings

Duration: Default duration for all bookings. N.B.: May affect the available times for online bookings.

Empty seats: Maximum number of seats which can be empty for each table.

Turnaround time: Minimum interval of time for table preparations between bookings. 

Contact method: Dropdown menu where you can choose, whether you want to be contacted by phone or e-mail by your customers.

Use ending time: If enabled, the booking duration will appear to guests on online booking and in the e-mail confirmation.

Allow cancellation: Allows guests to cancel their reservations online.

Table booking: Should bookings be associated with tables or not. If booking without tables, tables can be assigned manually afterwards.

Storage of personal data: The system can automatically delete personal data and anonymize bookings for guests who have not booked within the selected time period. The period is calculated from the latest booking. N.B.: Guests who have accepted receiving offers and news are not affected.

Online booking (on website)

Min. guests: The lowest number of guests that can be booked online.

Max. guests: Maximum number of guests that can be booked online.

Min. notice: With how short notice you can book online. N.B.: If you choose the lowest, the system has to be up to date with walk-ins.

Max notice: How long ahead guests can book online. N.B.: Remember to set up closing days in the system.

Interval: Interval between arrival times (within opening hours). Irrelevant for days with seating configurations.

Max. bookings per arrival time: This is how many bookings the restaurant can take per arrival time, so If you’ve set arrival time to every 15 minutes, then when 5 bookings are reached, it’ll make sure no more online bookings can be made.

Max. guests per arrival time: This is how many guests the restaurant can take per arrival time, so just like above, if it’s set to every 15 minutes, then it’ll shut off online booking for that arrival time, once the criteria are met.

Max. capacity (concurrent guests): This sets a limit on how many guests you can have in the restaurant at the same time.

Collect e-mail: If not active, no e-mail field appears in the online booking.

E-mail required:  Makes it compulsory to enter an e-mail address for online booking.

Collect zip code: Guests must enter their zip code when booking. Used in the statistics module.

Collect full address: Guests must enter their full address.

Confirm newsletter: Should guests confirm whether they want to subscribe to your newsletter?

Confirm duration: If active, the guests must confirm accepting the duration of their booking.

Confirm URL: This can be used to track bookings using a landing page (i.e. Google Analytics). Insert your full landing page URL including “https://”. 

Manual booking (administration)

Table suggestions: If active, the system suggests automatically available tables in manual bookings.

Initials are mandatory: Staff must choose initials when making a booking. Initials are set under Settings > General.

Administration

Table suggestions: Should the system automatically suggest available tables?

Initials are mandatory: Staff must choose initials when making a booking.

Show “Company name” field: This adds a text field on the manual booking, that allows the staff to insert if the guest is coming with a company.

Show “Room no.” field: This adds a text field for the room number if the restaurant is also a part of a hotel.

New booking notification: If active, the system notifies the restaurant of new bookings where guests should arrive within 2.5 hours.

Updated on November 3, 2021

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