Location: Settings > General > Booking settings
Bookings
Duration: Set the default duration for all bookings. For example, 2 hours. This determines how long a guest’s booking will last before the table is freed for the next reservation. Note: This may affect the available times for online bookings.
Empty seats: Define the maximum number of seats that can be left empty for each table. This helps ensure optimal table utilization when seating guests.
Turnaround time: Set the time interval required between bookings to reset the table for the next guest (e.g., 15 minutes for cleaning and resetting).
Contact method: Choose how guests will contact you for inquiries and booking confirmations. Options include “Phone” or “E-mail”.
Use ending time: If enabled, the system will display the booking end time on the online booking page and in the confirmation e-mail (e.g., 18:00 – 20:00).
Allow cancellation and changes: Select whether guests are allowed to cancel or modify their bookings. Guests will receive a cancellation link in their confirmation e-mail if this option is enabled.
Cancellation notice: Define the minimum notice period required for guests to cancel or modify their booking (e.g., no notice, 24 hours, etc.).
Group request: Enable this option to allow guests to request group bookings. Read more here.
Enable waiting list: Activate this feature to allow guests to join a waiting list when their desired booking time is fully booked. They will be notified if a slot becomes available. Read more here.
Automate the waiting list: If this is enabled, the system will automatically assign available bookings to guests on the waiting list and notify them to accept or reject the reservation.
Only use waiting list if no available times: The waiting list will only appear if all time slots for that day are fully booked.
Table booking: Choose whether the system should automatically assign tables to guests. It is recommended to use automatic table booking to avoid overbooking.
Storage of personal data: Choose how long guest data will be stored in the system (e.g., 1 year). This helps with privacy regulations like GDPR.
Show “Company name” field: Enable this if you need to collect company names during manual or online bookings.
Show “Room no.” field: Enable this if you want to collect room numbers during manual or online bookings, useful for hotels or multi-room venues.
Show Agreed Price field: Enable this to display an agreed price field during bookings. This is useful for setting custom prices for bookings. Only for manual bookings.
Show promo code field: Enable this to allow guests to enter a promo code during the booking process, either for manual bookings or both manual and online bookings. This won’t have a function for prepayment bookings.
Online Booking
Min. guests: Set the minimum number of guests required for an online booking (e.g., 1).
Max. guests: Define the maximum number of guests that can book online in a single reservation (e.g., 8 guests).
Min. notice: Set the minimum amount of notice required for guests to book online (e.g., 1.5 hours).
Max. notice: Set the maximum time in advance a guest can book online (e.g., up to 1 year).
Interval: Choose the interval between available booking times (e.g., 15 minutes between time slots).
Max. bookings per arrival time: Limit how many bookings can be made for the same arrival time. Set to “Unlimited” if no restrictions are necessary.
Max. guests per arrival time: Define the maximum number of guests allowed per arrival time to avoid overwhelming the staff or kitchen.
Max. capacity (concurrent guests): Limit the total number of guests that can be in the restaurant at any given time. Set to “Unlimited” if no limit is required.
Collect e-mail: Enable this option to collect guests’ e-mail addresses during the booking process.
E-mail required: Make it mandatory for guests to provide an e-mail address when making a booking online.
Collect address: Choose to collect either the zip code or the full address of guests when booking. This data can be used for the statistics module.
Confirm newsletter: Ask guests if they want to subscribe to your newsletter during the booking process.
Confirm duration: Require guests to confirm that they understand the booking duration, especially if there are strict time limits for reservations.
Confirm URL: Add a URL that guests will be directed to after confirming their booking, often used for tracking bookings via a landing page. Include the full URL (with “https://”).
Privacy Policy URL: Add a link to your custom privacy policy. If left blank, the default privacy policy will be used.
Manual Booking (Administration)
Table suggestions: Enable this to allow the system to suggest available tables when staff enter bookings manually.
Interval: Set the time interval between manual bookings (e.g., every 15 minutes).
Initials are mandatory: Require staff to enter their initials when making a manual booking to track who entered the reservation.
Administration
New booking notification: Enable this to receive notifications for new bookings made within the past 2.5 hours, ensuring that your staff is promptly informed about upcoming reservations.
After adjusting all the necessary settings, click Save to apply the changes to your booking system.