Finding Guest Satisfaction Surveys and Reviews in easyTable
To gather insights from your guests, satisfaction surveys and reviews can be found easily within the easyTable system. Follow these steps to access the feedback:
- Navigate to the CRM: Log in to your easyTable account and go to the CRM (Customer Relationship Management) section.
- Access Feedback Responses: In the CRM, look for the option labeled Feedback Responses. This section will contain all the satisfaction surveys and reviews left by guests after their visits.
Reviewing this feedback is essential for understanding your guests’ experiences and making improvements where necessary.
Understanding NPS (Net Promoter Score)
One of the key metrics you will find in the feedback is the Net Promoter Score (NPS). NPS is a widely used tool that measures customer loyalty and satisfaction based on their likelihood to recommend your restaurant to others.
In our system, NPS is assessed by asking guests the question: “How likely are you to recommend (restaurant) to a friend?” Guests respond on a scale of 0 to 10, with the following interpretations:
- Promoters (score 9-10): These guests are highly satisfied and likely to recommend your restaurant to others.
- Passives (score 7-8): These guests are satisfied but not enthusiastic enough to promote your restaurant actively.
- Detractors (score 0-6): These guests are unhappy and can damage your restaurant’s reputation through negative feedback.
By analyzing NPS scores alongside guest feedback, you can identify areas for improvement and enhance the overall dining experience.
If you have any questions or need further assistance with interpreting feedback or NPS, feel free to reach out to our support team!
