Location: Booking Management

Information
Type: Select a booking type if enabled. If booking types are not in use, this field will not appear.
Arrival Date: The date of arrival. Click the date to make changes.
Arrival time: The time of arrival.
Duration: Duration of the booking (default is 2 hours).
Guests: Number of guests.
Tables: Available tables for the selected duration; multiple tables can be combined if necessary.
Lock tables: Lock the guest to a specific table, primarily for staff notification purposes.
Mobile: Guest’s mobile number.
Name: Guest’s name. Below, you can see the total number of bookings made by the guest, tracked using their phone number and email.
E-mail: Guest’s email used for sending booking confirmations. A red triangle indicates an invalid email.
Internal Comment: Comment left by the restaurant. If “Include in e-mail confirmation” is checked, the comment will be included in the confirmation email.
Comment: A comment left by the guest. This cannot be edited or removed by the restaurant.
Create customer note: Internal notes for staff use, visible on future bookings made with the same phone number.
Files: Attach files to the booking and include them in the email confirmation if needed.
Preordering: Select a preorder setup if enabled. If preordering is not in use, this field will not appear.
Language: Choose the language in which the guest will receive communication.
Tags: If tags are enabled, they will appear here. If not, this field will remain hidden.
Change restaurant: If you manage multiple restaurants, you will have the option to move the booking to another restaurant.
Actions
Register as seated: Marks guests as seated, removing the booking from the active list and dimming it on the booking chart.
Register as partially seated: Marks part of the group as seated.
Register as arrived: Marks the booking as arrived.
Register as partially arrived: Marks part of the booking as arrived.
Cancel booking: Cancels the booking, removing it from the chart but allowing it to be re-activated if needed.
Delete booking: Deletes the booking permanently. Note: Deleted bookings cannot be restored.
Early Free: Shortens the booking duration, making the table available sooner.
No-show: Releases the table and marks the guest as a previous no-show for future reference.
Color Code Explanation
In the “List” view, a small colored bar next to the guest’s name indicates the booking status. Hover over the bar to see a description of the status.

White: Normal booking.
Green: A credit card or pre-payment is attached / Automatic waitlist booking confirmed by the guest.
Red: The booking is awaiting payment or credit card information / Waitlist booking not confirmed by the guest yet.
Purple: The booking is missing tables or there are not enough seats available for the guest count.
Orange: Indicates a previous no-show by the guest.
Stars: Indicate the number of visits in the last 24 months.