Managing a booking / Color code explanation

Location: Booking Management

Information

Type: Select a booking type if enabled. If booking types are not in use, this field will not appear.

Arrival Date: The date of arrival. Click the date to make changes.

Arrival time: The time of arrival.

Duration: Duration of the booking (default is 2 hours).

Guests: Number of guests.

Tables: Available tables for the selected duration; multiple tables can be combined if necessary.

Lock tables: Lock the guest to a specific table, primarily for staff notification purposes.

Mobile: Guest’s mobile number.

Name: Guest’s name. Below, you can see the total number of bookings made by the guest, tracked using their phone number and email.

E-mail: Guest’s email used for sending booking confirmations. A red triangle indicates an invalid email.

Internal Comment: Comment left by the restaurant. If “Include in e-mail confirmation” is checked, the comment will be included in the confirmation email.

Comment: A comment left by the guest. This cannot be edited or removed by the restaurant.

Create customer note: Internal notes for staff use, visible on future bookings made with the same phone number.

Files: Attach files to the booking and include them in the email confirmation if needed.

Preordering: Select a preorder setup if enabled. If preordering is not in use, this field will not appear.

Language: Choose the language in which the guest will receive communication.

Tags: If tags are enabled, they will appear here. If not, this field will remain hidden.

Change restaurant: If you manage multiple restaurants, you will have the option to move the booking to another restaurant.

Actions

Register as seated: Marks guests as seated, removing the booking from the active list and dimming it on the booking chart.

Register as partially seated: Marks part of the group as seated.

Register as arrived: Marks the booking as arrived.

Register as partially arrived: Marks part of the booking as arrived.

Cancel booking: Cancels the booking, removing it from the chart but allowing it to be re-activated if needed.

Delete booking: Deletes the booking permanently. Note: Deleted bookings cannot be restored.

Early Free: Shortens the booking duration, making the table available sooner.

No-show: Releases the table and marks the guest as a previous no-show for future reference.

Color Code Explanation

In the “List” view, a small colored bar next to the guest’s name indicates the booking status. Hover over the bar to see a description of the status.

Example

White: Normal booking.

Green: A credit card or pre-payment is attached / Automatic waitlist booking confirmed by the guest.

Red: The booking is awaiting payment or credit card information / Waitlist booking not confirmed by the guest yet.

Purple: The booking is missing tables or there are not enough seats available for the guest count.

Orange: Indicates a previous no-show by the guest.

Stars: Indicate the number of visits in the last 24 months.

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